Shipping policy
Aurielly ("we" and "us") is the operator of Aurielly ("Website"). By placing an order through this website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations regarding our service.
Shipping Costs
We offer FREE Worldwide Shipping on eligible orders.
Delivery Terms
2.1 Shipping, Processing & Delivery Time
We ship from fulfillment centers located around the world to ensure you receive your order as quickly as possible. Processing time can take up to 3 business days unless priority processing is selected. Factors such as customs clearance, carrier delays, peak seasons, and local logistics may impact delivery times.
UK Express Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 15 business days.
UK Standard Shipping
Generally takes 15–20 business days, depending on your location. Including processing and shipping times, delivery may take up to 25 business days.
US Standard Shipping
Generally takes 10–18 business days, depending on your location. Including processing and shipping times, delivery may take up to 25 business days.
Canada Standard Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 17 business days.
Spain Standard Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 22 business days.
France Standard Shipping
Generally takes 8–15 business days, depending on your location. Typically, orders arrive within approximately 8 business days. Including processing and shipping times, delivery may take up to 19 business days.
Italy Standard Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 19 business days.
Germany Standard Shipping
Generally takes 8–15 business days, depending on your location. Typically, orders arrive within approximately 7 business days. Including processing and shipping times, delivery may take up to 19 business days.
Belgium Standard Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 19 business days.
Portugal Standard Shipping
Generally takes 10–18 business days, depending on your location. Including processing and shipping times, delivery may take up to 25 business days.
Australia Standard Shipping
Generally takes 8–15 business days, depending on your location. Including processing and shipping times, delivery may take up to 17 business days.
International Standard Shipping
Generally takes 10–25 business days, depending on your location. Processing time can take up to 3 business days unless priority processing is selected. Including processing and shipping times, delivery may take up to 28 business days.
2.2 Dispatch Time
Orders are usually dispatched within 1–3 business days after payment has been received. Our warehouse operates Monday through Friday during standard business hours, excluding public holidays. In these instances, we take all reasonable steps to minimize shipment delays.
2.3 Change of Delivery Address
For requests to change a delivery address, we can update the address at any time before the order has been dispatched.
2.4 P.O. Box Shipping
We ship to P.O. Box addresses using postal services only. Courier delivery services may not be available for these locations.
2.5 Items Out of Stock
If an item becomes unavailable after purchase, we will refund the unavailable item(s) and dispatch the remainder of the order.
2.6 Delivery Time Exceeded
If your delivery time exceeds the estimated timeframe, please contact us so we can investigate the shipment.
Tracking Notifications
Once your order has been dispatched, you will receive a tracking number and tracking link, allowing you to monitor the progress of your shipment.
Parcels Damaged in Transit
If your parcel arrives damaged, please contact our customer support team as soon as possible. If possible, refuse the delivery and notify us immediately.
Duties & Taxes
5.1 Sales Tax
Where applicable, sales tax is included in the prices displayed on our website.
5.2 Import Duties & Taxes
Import duties and taxes for international shipments may vary depending on the destination country and local regulations.
Cancellations
Orders may be canceled any time before dispatch. Once an order has been shipped, please refer to our Refund Policy.
Insurance
Parcels are insured for loss and damage up to the value declared by the shipping carrier.
7.1 Process for Parcel Damaged in Transit
A refund or replacement will be processed once the carrier completes its investigation and confirms the claim.
7.2 Process for Parcel Lost in Transit
A refund or replacement will be processed once the carrier has completed its investigation and officially declared the parcel lost.
Customer Service
For all customer service inquiries, please contact us at:
Email: info@theaurielly.com